Support strategies for custom software applications need to encompass many aspects of a software solution. Change is continuous in the technology industry.  Change is also prevalent in the vivid and active minds of business users.  Business processes change, impacting the technologies that support them.  Usage patterns change requiring production systems to be tuned or improved to maintain optimum performance.  And, problems occur occasionally that need to be addressed while their impact is still small.

Clearly, a comprehensive support strategy is needed to keep custom or semi-custom applications current, reliable and responsive.  By doing so, the life cycle of these assets can be extended significantly, allowing a company to maximize its return on their technology investments.

Our software maintenance service provides companies an alternative to maintaining their application using in-house resources.  With this service, Chartwell IT provides the infrastructure for tracking errors and change requests, the computer equipment for development and test environments, and the processes that ensure the changes are implemented to our high quality standards.

Learn more about support services and their benefits by reviewing our Service Description document.